Can It Get Worse?
[of course it can]
So they tell you to call their 1-800 number, but it's overwhelmed, so you find a guy with a computer, a Mac, and an Internet connection to sign up at their web site.
You log on only to discover that they require you to use Internet Explorer 6.0 to complete their form, and IE 6.0 doesn't exist for the Mac.
You have been FEMA'd!
[Editor: Heard on the BBC World Service.]